PAIA Manual — Click Capture Studio (Pty) Ltd

1. About this manual

This manual explains how to request access to records held by Click Capture Studio (Pty) Ltd, which records we hold, and how we process personal information.

2. Company details

• Registered name: Click Capture Studio (Pty) Ltd
• Trading name: Cape Ride Adventures
• Registration number: 2020/522387/07
• Street and postal address: 3 Basswood Road, Kraaifontein, Cape Town, South Africa
• Email: info@caperideadventures.com
• Phone and WhatsApp: +33 7 67 20 26 59 — South Africa: +27 83 868 8965
• Website: caperideadventures.com
• Head of the private body and Information Officer: Mathis Marvin Quintana Diaz, Director

3. Guide of the Information Regulator

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available on the Regulator’s website (inforegulator.org.za) in all official languages. You may also request a copy from us, or inspect it at our address during business hours.

Information Regulator: inforegulator.org.za — enquiries@inforegulator.org.za

4. Records available without a request

The following are available on our website without a formal request: terms and conditions, risk acknowledgement, privacy policy, cookie policy, legal notice and this manual.

5. Records kept under other legislation

Where applicable, we keep records under the following laws:

• Companies Act 71 of 2008
• Income Tax Act 58 of 1962
• Tax Administration Act 28 of 2011
• Value-Added Tax Act 89 of 1991
• Consumer Protection Act 68 of 2008
• Electronic Communications and Transactions Act 25 of 2002
• Protection of Personal Information Act 4 of 2013
• Tourism Act 3 of 2014
• Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995 (if we employ staff)

6. Subjects and categories of records held

• Company records: incorporation documents, memorandum of incorporation, CIPC filings, directors’ records, minutes.
• Financial and tax records: accounting records, invoices, bank statements, tax returns.
• Client records: booking enquiries, proposals, contracts, acceptance of terms and risk documents, payments, ride photos, correspondence.
• Supplier and partner records: agreements and correspondence with the motorcycle rental partner and other service providers.
• Marketing records: newsletter subscribers and consents.
• Website records: analytics data (with consent) and technical logs.
• Insurance and compliance records: policies, guide registration, certificates.

7. Processing of personal information

Purposes: to answer enquiries, prepare proposals, conclude and perform contracts, book motorcycles with our rental partner, deliver ride photos, invoice, meet legal and tax obligations, send news to those who consented, and measure website visits with consent.

Categories of data subjects and information:

• Clients and prospective clients: name, contact details, booking details, number of riders and passengers, riding experience, payments, acceptance records, photos.
• Suppliers and partners: company and contact details, banking details, contracts.
• Website visitors: technical data and, with consent, analytics identifiers.

Recipients: our team; our motorcycle rental partner; service providers (website hosting, form processing and email delivery, email provider, WhatsApp if the client chooses it, Google Analytics and Google Forms, Wise for payments); our accountants; public authorities where the law requires it.

Transfers outside South Africa: some service providers process information outside South Africa, in particular in the European Union and the United States. These transfers rely on their necessity for the contract or the enquiry, on contractual safeguards, or on consent, in line with section 72 of POPIA.

Security measures: access limited to those who need it, protected accounts, encrypted connections, and breach notification where the law requires it.

8. How to request access

• Complete the prescribed request form (Form 2 under the PAIA Regulations), available on the Information Regulator’s website or from us.
• Send it to info@caperideadventures.com, marked for the attention of the Information Officer.
• Give enough detail to identify the record, state the right you want to exercise or protect, and the form of access you prefer.
• Prescribed fees under the PAIA Regulations may apply. We will tell you the amount before processing.

We reply within 30 days. This period may be extended once by up to 30 days in the cases allowed by PAIA; we will inform you if so.

A request may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA (for example, to protect the privacy of third parties or commercial information).

9. Remedies

If you disagree with our decision, you may lodge a complaint with the Information Regulator or apply to a court.

10. Availability and updates

This manual is available on our website, at our address for inspection during business hours, and free of charge on request by email. We update it when needed.